When scheduling an appointment, please select all services desired, you may not be able to add services at your appointment.
Before or after business hours (overtime) appointments are an additional fee of $65 and must be paid before the appointment. Please submit all requests at least 24 hours in advance
ALL Spa Services require a Deposit.
All Spa Memberships, Packages, and Coaching are Prepaid and NonRefundable. For any questions regarding rescheduling and cancellation, please reference our policy.
ALL Consultation Fees and or Deposits are Non-Refundable.
Memberships:
ALL Memberships are recurring cycles from each month's initial payment date.
Members are allowed to cancel their membership at any time. Memberships will end at the end of the billing cycle.
Coaching:
Clients are allowed to cancel their coaching package at any time. Packages will end at the end of the billing cycle.
The client will have access to all material that is memberships only until the end of the billing cycle.
Cancellation:
Any Cancellations/ Reschedules must be done at least 24 hours before your scheduled appointment time to avoid cancellation or rescheduling fees.
If you cancel within 24 hours before your appointment you will be allowed ONE rescheduling opportunity for $20, without being charged the total service cost.
Failure to Show will result in a fee of 100% of your total service.
The same-day cancellation, within 8 hours of the appointment, will result in 100% of the service cost.
Reschedule:
Rescheduling must be done at least 10 hours before the appointment, to avoid 100% of the service cost.
Reschedule fee of $20, may apply. Reschedule fees must be paid in advance of the appointment.
We value your business, please respect our scheduling policies. Should you need to cancel or reschedule at any time, please notify us at least 24 hours in advance.
We understand that unforeseen health situations happen and will work with each client on a case-by-case basis.
Late fees:
The grace period is 10 minutes.
If you are more than 15 minutes late for your appointment, your appointment may be rescheduled, or canceled and you will be charged 100% of the service total. If time allows, you may choose to receive a partial or shorter service but will be charged the full price of the original service.
Refunds and Payments:
NO REFUNDS will be issued for any services. If you have any issues, it is our pleasure to assist, please text message or email to discuss the issue and we will determine the best solution.
Debit Cards and CREDIT CARDS are acceptable forms of payment.
Gratuity is welcome and can be gifted by Card, Cash, or Venmo. Payments must be exactly changed, we do not always have change available.
Repairs:
Gel Polish will last up to 2 weeks but, the polish is not guaranteed. We are not responsible for any damages after 3 days as this is normally due to wear and tear, smoking, medications, and other daily lifestyles.
If Gel Polish chips in 72 hours or less, immediately send us an image of your chipped nail(s) and we will be a pleasure to repair the chipped nails. The client must come into the studio or, discounted, travel fees will apply.
Acrylic Nail repairs, if the nail breaks in a 24-hour time frame, the repair is complimentary, for more than 24 hours you will be subjected to a nail repair fee, unless it’s included in your membership.
Mobile Services:
Travel Fees are added to all services done outside of the Spa. Fees are based on the distance of travel. Fees start at $15 with a minimum of $50 service.
Same-Day Mobile Services Are NOT Guaranteed.
Mobile Enhancements Fill-INs are ONLY for returning Restoration Wellness Spa clients we have provided the initial nail set.
All Spa parties and events must pay 50% of the total service to secure, time and Date.
All Spa Parties and events are subjected to a Non-refundable deposit. All Final Payments and the final count of participants are due 3 weeks before service.
If your services are at a hotel, hospital, etc. and there are parking fees, You are responsible for any parking fees.
Hotel fees may occur for out-of-state services, trips over 4 hours, and up to a $550 travel fee.